Enjoying Summer Safely
From mountain biking to hiking and trips to the lake in between, we’re passionate about the outdoors and our mountain communities. We're committed to protecting these special places and everyone who comes to experience them.
Working Together to be Safe
*Updated policy in effect starting Sept. 7, 2021
Health and safety remain our top priority. Beginning Sept. 7, Vail Resorts is implementing an indoor face covering requirement for employees and guests at our resorts for our current operations, in line with a mandate from the U.S. Forest Service and consistent with many other hospitality, entertainment and retail businesses. At this time, face coverings are not required in outdoor settings.
We will continue to monitor public health guidance surrounding COVID-19 in determining necessary safety protocols for the 2021/22 ski and ride season.
Activities
Recommended Mountain Biking
Hiking & Scenic Chairlift Rides
our commitment to safety
To further prioritize the health and safety of our employees and guests in response to COVID-19, we have reimagined the resort experience for this summer. Our approach to safety will be consistent across our family of resorts to provide you with a familiar and comfortable experience regardless of where you choose to recreate.
Physical Distancing:
- On mountain, our vast outdoor setting makes physical distancing easy. But in the base areas and other locations where it is more difficult to do so, we will have signage and decals to ensure guests remain six feet (two meters) apart.
- Guests will be required to wear face coverings in certain areas. This includes in lines, when loading and unloading chairlifts and when loading and riding in gondolas. Guests are strongly encouraged to bring their own face coverings, but resorts will have them available upon request, subject to availability. Employees will be required to wear face coverings at all times.
- Plexiglass barriers have been installed in areas where physical distancing measures are not possible, including at points of purchase.
- Capacity of lifts and gondolas will be reduced to allow for physical distancing. Guests will only be allowed on lifts with travelers in their party.
- Employees may limit the number of guests in any area of the resort to ensure proper physical distancing (e.g. parking lots, indoor facilities, common spaces, etc.).
Employee Protocols and Training:
- All employees are required to wear a face covering and follow the company’s safety protocols and procedures at all times, including regular hand washing and the use of Personal Protective Equipment and Personal Protective Gear.
- Employees will undergo daily health screenings and receive appropriate training to ensure safety.
- Employees are required to stay home if sick.
Enhanced Cleaning and Sanitation:
- High-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus.
- Enhanced cleaning and disinfecting will take place daily in our gondola cabins and frequently throughout the day in our public restrooms.
- Hand sanitizing stations will be provided throughout the resort. Frequent handwashing is required of employees.
- All transactions will be cashless for lift and gondola rides, mountain activities, on-mountain dining as well as at the Company’s lodging, retail and rental locations.
We’ll continue to review and update our policies to adhere to the most up-to-date practices to keep employees and guests safe.
We are lucky that our beautiful outdoor settings provide a landscape to experience nature and practice physical distancing while returning to the activities we love. To ensure a safe experience for all, it will take compassion, care and personal responsibility. We thank you in advance for your cooperation.
Please take a moment to understand the following guidelines so you can best prepare for a safe and enjoyable visit.
- Stay home if you are sick or experiencing any symptoms of COVID-19.
- Comply with physical distancing guidelines outlined by public health as well as our resort signage.
- Wear face coverings in certain areas.* Bring your own, but if you forget we’ll have limited supply.*
- Wash hands frequently with soap and water. Use hand sanitizer when you cannot wash your hands.
* Including in lines, when loading and unloading chairlifts, when loading and riding in gondolas, in indoor resort facilities, and whenever it is not possible to maintain a six feet distance from unknown parties. Guests who are unwilling to comply with this safety requirement will not be permitted to participate in the experience.
when you arrive
Although much has changed, it continues to be our mission and pleasure to serve our guests and provide you with a memorable summer experience.
Gondolas and Chairlifts
- Lift Lines: Guests are asked to maintain physical distance from those not in their party. Markers will be placed six feet apart to assist guests while in line. Guests must wear a face covering while in line and when loading and unloading lifts, as well as when riding a gondola cabin.
- Loading & Unloading: Guests will only be allowed to ride with travelers in their parties. Guests will not be paired up or asked to ride the chairlift with others. If six-foot (2 meter) distance can be maintained, then two people may ride the chairlift seated on opposite sides.
- Gondolas will be cleaned daily.
Hospitality and Lodging
- Guests will be asked to maintain physical distancing guidelines and use face coverings when in common areas.
- One guest per family will be allowed to enter the lobby for check-in/out.
- Transactions will be cashless.
- Room keys will be cleaned and disinfected before they are placed into guest packets.
- Click here for a list of applicable properties and details on our booking and cancellation policies.
Dining operations
- To ensure physical distancing, dining operations will run at reduced capacity with updated floor plans in common areas. Outdoor seating will be available.
- On-mountain dining will be grab ‘n go only and all transactions will be cashless.
Rental, Retail, and Ticket Offices
- High-touch surfaces will be cleaned and disinfected frequently, and hand sanitizing stations will be available.
- Updated floor plans and signage will help guests maintain physical distancing and direct the flow of traffic.
- All transactions in ticket offices as well as in the Company’s retail and rental outlets will be cashless.
- Plexiglass barriers will be installed in areas where physical distancing measures are not possible.
Restrooms
- Public restroom spaces will be cleaned and disinfected frequently throughout the day.
- Capacity limits may be in place.
Activities
- Guest capacity may be limited when partaking in certain activities.
- Limited activities will be offered during the initial phase of reopening, and we will continue to assess whether additional activities can be safely provided as the summer progresses and restrictions ease.
Frequently Asked Questions (FAQS)
At all of our resorts, employees are required to complete daily health screenings before coming on-site to work. All employees are also required to follow state and local guidelines in regards to COVID-19 safety and best practices, which can be found HERE.