Enjoying Summer Safely

From mountain biking to hiking and trips to the lake in between, we’re passionate about the outdoors and our mountain communities.  We're committed to protecting these special places and everyone who comes to experience them.

Our Commitment to Safety

Working Together to be Safe

*Updated policy in effect starting Sept. 7, 2021

Health and safety remain our top priority. Beginning Sept. 7, Vail Resorts is implementing an indoor face covering requirement for employees and guests at our resorts for our current operations, in line with a mandate from the U.S. Forest Service and consistent with many other hospitality, entertainment and retail businesses. At this time, face coverings are not required in outdoor settings.

We will continue to monitor public health guidance surrounding COVID-19 in determining necessary safety protocols for the 2021/22 ski and ride season.

Activities

The Dark Skies Cosmoarium 2021

The stars shine brilliantly in the clear night sky at Northstar California's Cosmoarium.
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Golf

A mountain golf course like you've never seen before, at rates you'd never expect.
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Hiking

Nature hikes at Northstar can be as advanced or as leisurely as you make them.
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Summer restaurant and dining guide

From Grab n' Go to Al Fresco dining, see what Northstar has to offer.


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Outdoor Seating at Rubicon Pizza
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covid safety

Physical Distancing:

  • On mountain, our vast outdoor setting makes physical distancing easy. But in the base areas and other locations where it is more difficult to do so, we will have signage and decals to ensure guests remain six feet (two meters) apart.
  • Guests will be required to wear face coverings in certain areas. This includes in lines, when loading and unloading chairlifts and when loading and riding in gondolas.  Guests are strongly encouraged to bring their own face coverings, but resorts will have them available upon request, subject to availability. Employees will be required to wear face coverings at all times.
  • Plexiglass barriers have been installed in areas where physical distancing measures are not possible, including at points of purchase.
  • Capacity of lifts and gondolas will be reduced to allow for physical distancing. Guests will only be allowed on lifts with travelers in their party.
  • Employees may limit the number of guests in any area of the resort to ensure proper physical distancing (e.g. parking lots, indoor facilities, common spaces, etc.).

Employee Protocols and Training:

  • All employees are required to wear a face covering and follow the company’s safety protocols and procedures at all times, including regular hand washing and the use of Personal Protective Equipment and Personal Protective Gear.
  • Employees will undergo daily health screenings and receive appropriate training to ensure safety.
  • Employees are required to stay home if sick.

Enhanced Cleaning and Sanitation:

  • High-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus.
  • Enhanced cleaning and disinfecting will take place daily in our gondola cabins and frequently throughout the day in our public restrooms.
  • Hand sanitizing stations will be provided throughout the resort. Frequent handwashing is required of employees.
  • All transactions will be cashless for lift and gondola rides, mountain activities, on-mountain dining as well as at the Company’s lodging, retail and rental locations.

We’ll continue to review and update our policies to adhere to the most up-to-date practices to keep employees and guests safe.

* Including in lines, when loading and unloading chairlifts, when loading and riding in gondolas, in indoor resort facilities, and whenever it is not possible to maintain a six feet distance from unknown parties. Guests who are unwilling to comply with this safety requirement will not be permitted to participate in the experience.

Gondolas and Chairlifts

  • Lift Lines: Guests are asked to maintain physical distance from those not in their party. Markers will be placed six feet apart to assist guests while in line. Guests must wear a face covering while in line and when loading and unloading lifts, as well as when riding a gondola cabin.
  • Loading & Unloading: Guests will only be allowed to ride with travelers in their parties. Guests will not be paired up or asked to ride the chairlift with others. If six-foot (2 meter) distance can be maintained, then two people may ride the chairlift seated on opposite sides.
  • Gondolas will be cleaned daily.

Hospitality and Lodging

  • Guests will be asked to maintain physical distancing guidelines and use face coverings when in common areas.
  • One guest per family will be allowed to enter the lobby for check-in/out.
  • Transactions will be cashless.
  • Room keys will be cleaned and disinfected before they are placed into guest packets.
  • Click here for a list of applicable properties and details on our booking and cancellation policies.

Dining operations

  • To ensure physical distancing, dining operations will run at reduced capacity with updated floor plans in common areas. Outdoor seating will be available.
  • On-mountain dining will be grab ‘n go only and all transactions will be cashless.

Rental, Retail, and Ticket Offices

  • High-touch surfaces will be cleaned and disinfected frequently, and hand sanitizing stations will be available.
  • Updated floor plans and signage will help guests maintain physical distancing and direct the flow of traffic.
  • All transactions in ticket offices as well as in the Company’s retail and rental outlets will be cashless.
  • Plexiglass barriers will be installed in areas where physical distancing measures are not possible.

Restrooms

  • Public restroom spaces will be cleaned and disinfected frequently throughout the day.
  • Capacity limits may be in place.

Activities

  • Guest capacity may be limited when partaking in certain activities.
  • Limited activities will be offered during the initial phase of reopening, and we will continue to assess whether additional activities can be safely provided as the summer progresses and restrictions ease.

Frequently Asked Questions (FAQS)

At all of our resorts, employees are required to complete daily health screenings before coming on-site to work. All employees are also required to follow state and local guidelines in regards to COVID-19 safety and best practices, which can be found HERE.

Face coverings are only required in enclosed indoor buildings, vehicles, and yurts. They are not required on gondolas, chairlifts or open tents unless required by local public health.
We ask that guests provide their own face coverings when possible. For those who do not have their own, disposable face coverings will be available as needed.
Currently there are no public health orders in place mandating physical distancing indoors or on lifts. We will continue to monitor those orders should changes be required by local public health.
Currently, we do not have a vaccine mandate for employees or guests at our U.S. resorts. We are strongly encouraging all of our teammates to get the vaccine by sharing information about the safety and efficacy of vaccines, and resources to connect them to providers.