Alert: Operating Changes Amid COVID-19

RESORT CLOSED FOR THE SEASON

Vail Resorts has announced that its North American resorts and retail stores will be closed for the 2019-20 winter ski season amidst the continued challenges associated with the spread of coronavirus (COVID-19). 
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RESORT CLOSED FOR THE SEASON:

KEEPING WITH NORTHSTAR CALIFORNIA'S STANDARD POLICY, ALL UPHILL ACCESS IS PROHIBITED AT THIS TIME.

Northstar Sunrise

GUEST REFUND REQUEST FORM

In response to the unprecedented circumstances surrounding coronavirus (COVID-19), Vail Resorts has announced today that all of its North American resorts will be closed for the 2019-20 winter ski season. The Company will consider reopening Breckenridge Ski Resort in Colorado, Heavenly Mountain Resort in Lake Tahoe and Whistler Blackcomb in British Columbia in late April/early May, dependent on the situation with COVID-19 as well as weather conditions. Given the unprecedented circumstances, there is not a requirement to get a refund or make changes in-resort. Please complete this form to submit for a refund or credit, subject to applicable terms and conditions for the following products:   

  • Lift Tickets
  • Ski & Ride School
  • Lodging and Vacation Packages
  • Winter Activities
  • Childcare Bookings
  • Equipment Rentals (booked on RentSkis.com or SkiRentals.com) 
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Need Assistance?

As a result of COVID-19 “stay at home” orders, we have temporarily closed the Vail Resorts Call Center. For assistance with refunds, visit Snow.com/RequestRefund. For all other questions, email comments@vailresorts.com or visit snow.com for our latest updates and announcements.