Contact Us


Need Assistance?

We are experiencing heavy call, email, and social media inquiries. Thanks so much for your patience while we work to respond to all of our guests over the coming days and weeks. For assistance with pass reservations, please use Live Chat found on my account and reservation pages on to help with any questions you have.

Look up a resort services telephone number and give us a call. Our shipping and mailing addresses are listed below, and for the latest deals, events and specials subscribe to our e-mail newsletters in the red bar at the top of the site.


Physical: 5001 Northstar Drive, Truckee, CA 96160

Mailing: P.O. Box 129, Truckee, CA 96160

Shipping (Packages): 50 Trimont Lane, Truckee, CA 96161

Phone Directory

General Information Lodging Front Desks, Amenities & Services
Main (toll-free): 1.800.466.6784, Email  Northstar Lodging 530.562.2205, Email

Main (local):  530.562.1010 Northstar Club 530.562.2100
Lift Tickets, Season Passes 530.562.2267 Tahoe Mtn Resorts Lodging 1.888.298.3156
  Events  530.562.2267 Northstar ~Welk Resorts  1.888.298.3156
  Groups, Weddings, Meetings 530.562.3830 The Ritz-Carlton, Lake Tahoe 1.877.780.2040
  Lost & Found 530.562.2259 On-Site Shuttle (Dial-a-Ride) 530.562.2257
  Media 530.562.3866 Recreation Center 530.562.0320
  Medical Clinic + First Aid 530.582.6594
  Patrol 530.562.3445
  Road Info (CalTrans) 1.800.427.7623
  Security (Public Safety) 530.562.2259
Mountain Information Village at Northstar
Rentals 1-800-544-6648, Shops Village Phone Directory 
Lessons 530.562.2267 Restaurants Village Phone Directory
Mountain Bike, Hiking  530.562.2267 Skating Rink   530.562.3689
  Golf Course 530.562.3290 Movies (Village Cinemas) 530.562.8800, 530.562.8700
  Fly Fishing 530.562.5393 Commercial Leasing 530.562.3261
  Tennis 530.562.0321
  Snow Report 530.562.1330
  Ski/Board Team Programs 530.562.3231

Department Email Contact

Guest Service Guest Service Email


Tickets and Season Pass Tickets and Season Pass Email
  Ski & Snowboard School Ski & Snowboard School Email
  Marketing Marketing Email
  Human Resources  HR Email


If you are a non-profit and interested in learning more about the Vail Resorts Epic Promise charitable giving and our grant program, please call Nicky DeFord, Senior Manager of Epic Promise at 720.524.5020 or send her an email.


If you're interested in hosting an event at Northstar, please fill out our online event application here. A Northstar representative will contact you after the form has been submitted.