GUEST SERVICES
It is our priority to provide a safe, family-friendly environment that ensures the best possible experience for you and your family.
PARKING & SHUTTLES
Parking
Northstar offers several different parking options depending on your needs and preferences:
Free Parking: Free parking will be available every day in the Castle Peak Lot, the first available parking option on Northstar Drive. Continuous free shuttle bus service runs between the Castle Peak Lot and The Village at Northstar.
Paid Parking: Guests seeking premium parking options and closer proximity to the Village can now park at Village View Lot for $10 Monday through Friday and $20 during weekends and holiday time frames. Village View Lot will allow for payment by credit card only via the Passport Parking app and Passport Parking kiosks once you've parked in the lot. Continuous free shuttle bus service runs between the Village View Lot and The Village at Northstar.
Premium Paid Parking: Lower Village premium parking is available for $20 Monday through Friday and $40 during weekends and holiday time frames, cash only. Valet Parking: Limited Northstar Village curbside parking is available with Northstar’s Valet for $60, cash or credit card. Valet is only available during the peak times of Dec 24-25, Dec 30-31, and Jan 20.
Peak Holiday Time Frames For Winter 2019/20: Dec 21-Jan 5, Jan 18-20, Feb 15-23
Shuttles
We proudly offer a local shuttle service to and from Truckee. We also offer a free Dial-A-Ride service for guests staying with us locally. Download the Northstar Transportation iOS or Android app today.
Day Lockers & Overnight Storage
Day Lockers
Day lockers offer a convenient option for storing smaller items such as jackets and valuables. Lockers are located in the Village across from the Ice Rink and at Mid-Mountain at the Lodge at Big Springs. Rates range from $9 to $11 per day.
Overnight Storage
For your convenience, we are pleased to offer complimentary overnight storage for skis and snowboards throughout the winter season. Storage is available at the base of the Big Springs Gondola on a first-come, first-served basis. The first night is complimentary, additional nights are available for $5 per night.
URGENT CARE CLINIC
A full-service urgent care clinic is available to treat most injuries and illnesses. The board-certified physicians and nurses at Northstar Medical Clinic have emergency and sports medicine training and can perform advanced procedures to treat fractures and dislocations. The clinic has a digital x-ray and stocks basic first aid supplies and prescription medicines and is located on the lower level of the Northstar Club building near the base of the Big Springs Gondola, open 9am – 5pm daily.
(Winter operating months only.)
If you are escorted off the mountain by Ski Patrol, you will be brought to this clinic to assess your injuries.Phone Number: 530.582.6594
LOST & FOUND
Our Lost and Found desk is located in the village at the Security Office, and is open from 8am - 5pm daily. Please visit the office at the base of the stairway by the preferred parking lot or call us to inquire about missing items.
Phone Number: 530.562.2259
Pet Policy
Well behaved, leashed dogs are welcome in the village throughout the year, however they are not allowed to ride the chairlift or gondolas for safety reasons.