GUEST SERVICES
It is our priority to provide a safe, family-friendly environment that ensures the best possible experience for you and your family.
Welcoming Winter 21/22
We are looking forward to welcoming guests back to enjoy family-friendly activities such as skiing, snowboarding, snowshoeing and ice skating in beautiful North Lake Tahoe.
PARKING & SHUTTLES
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Free Parking | Village View & Castle Peak: Free parking will be available daily in the Village View and Castle Peak lots on a first-come, first-served basis. Village View lots are located immediately adjacent to The Village at Northstar. Guests can walk to or take a quick shuttle ride to The Village. The Castle Peak lots are the first available parking option on Northstar Drive (located at the roundabout at Northstar Drive), and are used for overflow when Village View lots are full. Castle Peak is served by a continuous free shuttle bus service, which runs between the Castle Peak and The Village at Northstar.
Premium Paid Parking | Lower Village Lot: The Lower Village Premium lot allows you to park just steps away from the gondola. Lower Village Premium Parking costs $20 per day Monday-Friday (non-peak) and $40 on weekends and holidays. Payment is cashless using one of three easy methods: self-serve kiosks in the parking lots, the Park Northstar App, or through the “tap and ski” QR code on lot signs. Premium parking is available on a first-come, first-served basis. Parking in Lower Village is complimentary after 2pm.
Shuttles & Public Transportation: TART offers a complimentary, regional shuttle service to and from Truckee- SEE SCHEDULE. We also offer a free Dial-A-Ride service for guests staying with us locally. Download the Northstar Transportation iOS or Android app today.
Day Lockers & Overnight Storage
DAY LOCKERS & OVERNIGHT STORAGE
Day Lockers are available near Skate Rentals in The Village and in the Lodge at Big Springs. Lockers in The Village will be accessible from 6am to Midnight daily. Pricing coming soon!
URGENT CARE CLINIC
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A full-service urgent care clinic is available to treat most injuries and illnesses. The board-certified physicians and nurses at Northstar Medical Clinic have emergency and sports medicine training and can perform advanced procedures to treat fractures and dislocations. The clinic has a digital x-ray and stocks basic first aid supplies and prescription medicines and is located on the lower level of the Northstar Club building near the base of the Big Springs Gondola, open 9am – 5pm daily.
(Winter operating months only.)
If you are escorted off the mountain by Ski Patrol, you will have the option to be brought to this clinic to assess your injuries.Phone Number: 530.582.6594
LOST & FOUND
Our Lost and Found desk is located in the village at the Security Office, and is open from 8am - 5pm daily. Please visit the office at the base of the stairway by the preferred parking lot or call us to inquire about missing items.
Phone Number: 530.562.2259
Pet Policy
Well behaved, leashed dogs are welcome in the village throughout the year, however they are not allowed to ride the chairlift or gondolas for safety reasons.