GUEST SERVICES
It is our priority to provide a safe, family-friendly environment that ensures the best possible experience for you and your family.
PARKING & SHUTTLES
Parking
Parking is first-come, first-served with limited paid parking and valet services available below the village. Complimentary parking is available in the Village View and Castle Peak lots with complimentary shuttles that run regularly to and from the village.
Shuttles
We proudly offer a local shuttle service to and from Truckee. We also offer a free Dial-A-Ride service for guests staying with us locally. Download the Northstar Transportation iOS or Android app today.
Day Lockers & Overnight Storage
Day Lockers
Day lockers offer a convenient option for storing smaller items such as jackets and valuables. Lockers are located in the Village across from the Ice Rink and at Mid-Mountain at the Lodge at Big Springs. Rates range from $9 to $11 per day.
Overnight Storage
For your convenience, we are pleased to offer complimentary overnight storage for skis and snowboards throughout the winter season. Storage is available at the base of the Big Springs Gondola on a first-come, first-served basis. The first night is complimentary, additional nights are available for $5 per night.
URGENT CARE CLINIC
A full-service urgent care clinic is available to treat most injuries and illnesses. The board-certified physicians and nurses at Northstar Medical Clinic have emergency and sports medicine training and can perform advanced procedures to treat fractures and dislocations. The clinic has a digital x-ray and stocks basic first aid supplies and prescription medicines and is located on the lower level of the Northstar Club building near the base of the Big Springs Gondola, open 9am – 5pm daily.
If you are escorted off the mountain by Ski Patrol, you will be brought to this clinic to assess your injuries.Phone Number: 530.582.6594
LOST & FOUND
Our Lost and Found desk is located in the village at the Security Office, and is open from 8am - 5pm daily. Please visit the office at the base of the stairway by the preferred parking lot or call us to inquire about missing items.
Phone Number: 530.562.2259
Pet Policy
Well behaved, leashed dogs are welcome in the village throughout the year, however they are not allowed to ride the chairlift or gondolas for safety reasons.