GUEST SERVICES
It is our priority to provide a safe, family-friendly environment that ensures the best possible experience for you and your family.
Open for Summer
Northstar opens for the summer season on June 13th. Whether it's biking, hiking, golfing, shopping, or roller skating, Northstar has something the whole family can enjoy!
PARKING & SHUTTLES , opens in a new window
Free Parking | Castle Peak: Free parking is available daily at the Castle Peak lots on a first-come, first-served basis. The Castle Peak lots are the first available parking option on Northstar Drive (located at the roundabout at Northstar Drive). Castle Peak is served by a continuous free shuttle bus service, which runs between the Castle Peak and The Village at Northstar.
Paid Parking | Village View Lot: The Village View Lots offer convenient parking in close proximity to Northstar Village and will require reservations this winter on weekends (Saturday-Sunday) and peak periods between 7am – 1pm. Please arrive by 11am to guarantee your parking spot.
- Parking is free at the Village View lots Monday – Friday/non-peak periods.
- Reservations are required on weekends and peak periods between 7am – 12pm.
- Reservations will be free for vehicles with 4+ occupants and $20 for vehicles with 3 or fewer occupants.
- After 12pm on weekends and peak periods, all parking in this lot will be free and no reservations will be required.
Paid Parking | Preferred Paid Lot: The Preferred Paid lot allows you to park just steps away from the gondola. Preferred Paid Parking costs $25 per day Monday-Friday (non-peak) and $50 on weekends and holidays. Payment is cashless using one of three easy methods: self-serve kiosks in the parking lots, the Park Northstar App, or through the “tap and ski” QR code on lot signs. Premium parking is available on a first-come, first-served basis on weekdays, and reservations are required on weekends and peak periods. Parking in the Preferred Paid lot is complimentary after 3pm.
Shuttles & Public Transportation: TART offers a complimentary, regional shuttle service to and from Truckee - SEE SCHEDULE. We also offer a free Dial-A-Ride service for guests staying with us locally. Download the Northstar Transportation iOS or Android app today.
DAY LOCKERS &
SKI VALET
Day Lockers: Our self-service Day Lockers are available near Skate Rentals in the village and are accessible daily from 6:00 AM to midnight.
Pricing
- Large Locker: $15 - $20
- Jumbo Locker: $18 - $25
Hours
- Open daily from 6:00 AM - Midnight
Please note: Our Day Lockers do not provide overnight storage. All rentals end at midnight and all personal items must be removed by end of day. We are not responsible for loss, damage, or theft of personal property.
Big Springs Ski Valet: Slope-side Ski Valet service located at the base of Big Springs Gondola provides convenient overnight storage for your skis and snowboards. This service is first come, first served.
Pricing
- $10 per ski/snowboard only - PER NIGHT
- Credit card only – All transactions are cashless
- Complimentary for private lesson guests on lesson days
Hours
- Open daily 8:00 AM - 4:15 PM
Please note: We do not provide storage for poles. For our Private Lesson guests, we have a limited number of bins available to store personal items. We are not responsible for loss, damage, or theft of personal property.
URGENT CARE CLINIC , opens in a new window
A full-service urgent care clinic is available to treat most injuries and illnesses. The board-certified physicians and nurses at Northstar Medical Clinic have emergency and sports medicine training and can perform advanced procedures to treat fractures and dislocations. The clinic has a digital x-ray and stocks basic first aid supplies and prescription medicines and is located on the lower level of the Northstar Club building near the base of the Big Springs Gondola, open 9am – 5pm daily.
(Winter operating months only.)
If you are escorted off the mountain by Ski Patrol, you will have the option to be brought to this clinic to assess your injuries.Phone Number: 530.582.6594
LOST & FOUND
Our Lost and Found desk is located in the village at the Security Office, and is open from 8am - 5pm daily. Please visit the office at the base of the stairway by the preferred parking lot or call us to inquire about missing items.
Phone Number: 530.562.2259
Pet Policy
WE ARE A DOG FRIENDLY RESORT
We are proud to be a dog-friendly resort. Dog-friendly lodging accommodations can be found at The Ritz-Carlton, Lake Tahoe.
Well behaved, leashed dogs are welcome in the village throughout the year, however they are not allowed to ride the chairlift or gondolas for safety reasons.