We are here to help

GUEST SERVICES

It is our priority to provide a safe, family-friendly environment that ensures the best possible experience for you and your family.

Previous tab Previous tab
Guests unloading to hit the slopes at Northstar, California
Onsite parking & local shuttle services

PARKING & SHUTTLES

Free Parking | Village View & Castle Peak: Free parking will be available daily in the Village View and Castle Peak lots on a first-come, first-served basis. Village View lots are located immediately adjacent to The Village at Northstar. Guests can walk to or take a quick shuttle ride to The Village. The Castle Peak lots are the first available parking option on Northstar Drive (located at the roundabout at Northstar Drive), and are used for overflow when Village View lots are full. Castle Peak is served by a continuous free shuttle bus service, which runs between the Castle Peak and The Village at Northstar. 

Premium Paid Parking | Lower Village Lot: The Lower Village Premium lot allows you to park just steps away from the gondola.  Lower Village Premium Parking costs $20 per day Monday-Friday (non-peak) and $40 on weekends and holidays.  Payment is cashless using one of three easy methods: self-serve kiosks in the parking lots, the Park Northstar App, or through the “tap and ski” QR code on lot signs.  Premium parking is available on a first-come, first-served basis. Parking in Lower Village is complimentary after 2pm. 

Shuttles & Public Transportation: TART offers a complimentary, regional shuttle service to and from Truckee- SEE SCHEDULE. We also offer a free Dial-A-Ride service for guests staying with us locally. Download the Northstar Transportation iOS or Android app today. 
MORE INFORMATION

Day Lockers & Overnight Storage

Day Lockers

Day lockers are not currently available to start the season. Please utilize your car to change and arrive to the mountain ready to ski.

Guest services at Northstar, California
Emergency and Sports Medicine Care

URGENT CARE CLINIC

A full-service urgent care clinic is available to treat most injuries and illnesses. The board-certified physicians and nurses at Northstar Medical Clinic have emergency and sports medicine training and can perform advanced procedures to treat fractures and dislocations. The clinic has a digital x-ray and stocks basic first aid supplies and prescription medicines and is located on the lower level of the Northstar Club building near the base of the Big Springs Gondola, open 9am – 5pm daily.

(Winter operating months only.)

If you are escorted off the mountain by Ski Patrol, you will be brought to this clinic to assess your injuries.

Phone Number: 530.582.6594

Learn More
Let us help you

LOST & FOUND

Our Lost and Found desk is located in the village at the Security Office, and is open from 8am - 5pm daily.  Please visit the office at the base of the stairway by the preferred parking lot or call us to inquire about missing items.

Phone Number: 530.562.2259

Guest services at Northstar, California
We are a dog friendly luxury resort

Pet Policy

We are proud to be a dog-friendly luxury resort offering an array of accommodations at Northstar Lodging and The Ritz-Carlton, Lake Tahoe.

Well behaved, leashed dogs are welcome in the village throughout the year, however they are not allowed to ride the chairlift or gondolas for safety reasons.