The Northstar Bike Park

What do I need to know to ride at the Bike Park?
The Northstar Bike Park is now open and operates from 10 a.m. to 5 p.m. Thursdays-Sundays, offering lift-serviced bike trails from the Big Springs Gondola, Zephyr Express and Vista Express. Capacity will be limited as necessary. Guests should purchase Bike Park Passes and tickets at least a day in advance of their intended visit through the website or by phone (1.800.GO.NORTH) and arrive early the day of their ride. Summer Bike Park Season Pass holders will be able to load the Big Springs Gondola beginning at 9:45 a.m., ahead of the general public.

What trails are open?
Lift and terrain status can be found here.

What is the process for purchasing tickets/passes?
Guests should purchase Bike Park Passes and tickets at least a day in advance of their intended visit through the website or by phone (1.800.GO.NORTH). We encourage guests to arrive early the day of their planned riding.

Where can I purchase tickets for lift rides and summer activities? Do I need to make a reservation?
Guests should purchase Bike or Hike Passes and tickets at least a day in advance of their intended visit through the website or by phone (1.800.GO.NORTH) and arrive early the day of their ride. Tickets will also be available to purchase on a first come, first served basis onsite at the ticket office. Capacity will be limited as necessary.

Are you offering bike lessons this summer?
No, the Northstar Bike Academy will not be offered this summer. 

Will the Northstar Bike Park still require physical distancing protocols?
As always, the health and safety of our employees, guests, and community is our top priority. We are continuing to operate in accordance with all State and local orders. We encourage guests of different households to physically distance and be respectful of each other’s space.

Do I need to wear a face covering AND a helmet?
Health and safety remains our top priority. At our resorts this summer, we will be operating according to local public health orders and following their guidance as it relates to face coverings.

Do pass holders need to make a reservation? Are they guaranteed access any day they’d like to ride?
Bike Park Season Pass holders are guaranteed access. It is recommended that those purchasing a day bike haul ticket do so at least one day in advance of their intended visit.

What is the process for purchasing tickets/passes?
Guests should purchase Bike Park Passes and tickets at least a day in advance of their intended visit through the website or by phone (1.800.GO.NORTH). We encourage guests to arrive early the day of their planned riding.

Does my Season Pass for Winter 21/22 give me Summer mountain access?
Bike haul is not included with a Winter 21/22 Season Pass, but most passes will allow summer lift access for hiking and scenic sightseeing. Winter season pass holder information can be found here.

Where can I purchase tickets for lift rides and summer activities? Do I need to make a reservation?
Guests should purchase Bike or Hike Passes and tickets at least a day in advance of their intended visit through the website or by phone (1.800.GO.NORTH) and arrive early the day of their ride. Tickets will also be available to purchase on a first come, first served basis onsite at the ticket office. Capacity will be limited as necessary.

All Northstar Bike Park Passes and products are non-refundable, non-transferable, and cannot be used in future seasons. A refund or credit may, at Northstar California's discretion, be issued under the extenuating circumstances listed below. Northstar California reserves the right to change this policy at any time.

Requests due to weather and/or conditions will not be accepted – NO EXCEPTIONS –

Qualifying Factors

Injury/Medical Issue - Must prevent the pass holder from using the pass for the majority of the season.

• Must be certified by a physician and include the date of the first medical treatment, prognosis and the length of time the injury/medical issue will prevent participation.
• Short term illnesses and pre-existing conditions do not qualify.

Employment Transfer - An involuntary employment transfer out of the region.

• Must provide a letter from your employer stating the date the transfer will occur. The date of transfer must fall within the summer season (JuneOctober).
• Voluntary employment transfers do not qualify

Pandemic (ie Covid 19) - In the event of a full resort closure between opening day and October 3, 2021

• A credit toward the 2022 summer season will be offered to pass holders.
• Calculation of the credit amount will follow the credit calculation process outlined below.

Other Pass - Receiving a complimentary or contractual pass through Northstar California or another company.

• Must provide proof of the alternate pass product at the time of request.

How to Apply for a Credit

Application must:

• Be put in writing from the pass holder (or Parent/Legal Guardian).
• Provide an explanation regarding the refund or credit request and supporting documentation (requests will not be processed without supporting documentation).
•  Be within 2 weeks of the qualifying event described above. The final deadline for all cancellation requests is October 31st, 2021.
  1. Email: NorthstarCalifornia@VailResorts.com or Fax : 530.562.3535
  2. Drop off a completed cancellation request at Guest Services.
  3. Mail your request to: Northstar California - CSA Building, 50 Trimont Lane, Truckee, CA 96161

Applicable Fees and Usage

Should your application for a credit or refund be accepted, a $50 cancellation fee will apply and applicable usage will be determined at the rates outlined below.

• Usage rates are the same for all Bike Park Pass Products. Credits and refunds are calculated by taking the cost of the pass before tax, less cost of days used (according to the Daily Fixed Rate Schedule listed below), plus the applicable tax and the cancellation fee.
• All pass usage, including Unlimited or Bonus early-season access, will be used in calculating the usage rate.
• Days used will be calculated at the rates below (rates are subject to 5% GST).

Additional Information

• Guest Services cannot authorize or process cancellation requests. Please contact Pass Administration for information or questions regarding our policy.