What do I need to know to ride at the Bike Park?
In response to COVID-19, Northstar will be opening the Bike Park to guests with limited access and additional safety protocols. This season, a smaller number of Bike Pass Products will be sold and there will be limits on the daily number of bike hauls.  Guests should purchase Bike Park Passes and tickets in advance by phone (1.800.GO.NORTH) and arrive early the day of their ride.  Like the rest of our operation and following local orders, guests will be required to physically distance and wear a face covering in certain areas such as ticket lines, loading and unloading lifts, and inside. Once riding, guests can remove face coverings. Northstar is pleased to open the Bike Park with a variety of green, blue, and black trails, and start the summer season of downhill riding.

What trails will be open for opening day?
A variety of green, blue, and black trails, including Tryumph, Easy Rider, Coaster, Playground, Speed Control and Gypsy, will be accessible for riders to enjoy on opening day.  Additionally, our Bike Park teams will be working to expand Bike Park terrain throughout the season.

What is the process for purchasing tickets/passes?
Guests should purchase Northstar Bike Park season passes and tickets in advance by calling 1.800.GO.NORTH. We will be selling a limited number of season passes to our bike park this year as we seek to provide an enjoyable bike park experience. We encourage guests to arrive early the day of their planned riding. 

Where can I purchase tickets for lift rides and summer activities? Do I need to make a reservation?

 Guests are encouraged to arrive early to Northstar the day of their planned activity. Guests should purchase Northstar Bike Park season passes and tickets in advance by calling 1.800.GO.NORTH. Tickets will also be available to purchase on a first come, first served basis onsite at the ticket office, and availability is not guaranteed. All transactions will be cashless. 

Why do I need to wear a face covering AND a helmet? 
Face coverings are required by the State of California to be worn in public. We are asking guests to take on a new level of personal accountability similar to the Skier Responsibility Code to ensure the safety of our community. Once riding on Bike Park trails, guests may remove their face coverings.

Why am I paying the same price for less product?  
While this year’s season is shorter than last, we believe there are still plenty of days to enjoy a great riding season especially by purchasing the Northstar Bike Park pass, which provides the best value for guests. Our teams have also added increased safety protocols like allowing guests to load with only those in their party and cleaning of high-touch surfaces. Additionally, given the resource demands of operating during COVID-19, a limited amount of riders will allowed on the mountain at any one time.

What is the process for purchasing tickets/passes?
Guests should purchase Northstar Bike Park season passes and tickets in advance by calling 1.800.GO.NORTH. We will be selling a limited number of season passes to our bike park this year as we seek to provide an enjoyable bike park experience. We encourage guests to arrive early the day of their planned riding. 

Are you capping the number of riders per day?

Northstar will offer a limited number of season passes as well as limit the number of daily bike haul tickets in order to remain in compliance with physical distancing protocols while also providing our guests with the best possible experience. Northstar is selling a limited number of season passes as well as limited day tickets. We will not be limiting the number of runs during the day for any riders, nor will we limit the amount of times passholders can use their pass. We are asking for guests’ cooperation complying with physical distancing protocols in the base areas, lift lines and indoor spaces. We recommend guests arrive to the Bike Park early the day of their planned ride to secure access to the Bike Park. 

What happens if I get there and you are full?
We encourage guests to arrive early in order to secure your entry, as it will be available on a first-come, first-served basis. If capacity eases throughout the day, there may be an opportunity for additional ticket sales. 

Where can I purchase tickets for lift rides and summer activities? Do I need to make a reservation?

Guests are encouraged to arrive early to Northstar the day of their planned activity. Guests should purchase Northstar Bike Park season passes and tickets in advance by calling 1.800.GO.NORTH. Tickets will also be available to purchase on a first come, first served basis onsite at the ticket office, and availability is not guaranteed. All transactions will be cashless. 

What happens if I get there and you are full?
We encourage guests to arrive early in order to secure your entry, as it will be available on a first-come, first-served basis. If capacity eases throughout the day, there may be an opportunity for additional ticket sales. 

All Northstar Bike Park Passes and products are non-refundable, non-transferable, and cannot be used in future seasons. A refund or credit may, at Northstar California's discretion, be issued under the extenuating circumstances listed below. Northstar California reserves the right to change this policy at any time.

Requests due to weather and/or conditions will not be accepted – NO EXCEPTIONS –

Qualifying Factors

Injury/Medical Issue - Must prevent the pass holder from using the pass for the majority of the season.

•  Must be certified by a physician and include the date of the first medical treatment, prognosis and the length of time the injury/medical issue will prevent participation.
• Short term illnesses and pre-existing conditions do not qualify.

Employment Transfer - An involuntary employment transfer out of the region.

• Must provide a letter from your employer stating the date the transfer will occur. The date of transfer must fall within the summer season (June-October).
• Voluntary employment transfers do not qualify.

Pandemic (ie Covid 19) - In the event of a full resort closure between opening day and October 4, 2020

• A credit toward the 2021 summer season will be offered to pass holders.
• Calculation of the credit amount will follow the credit calculation process outlined below.

Other Pass - Receiving a complimentary or contractual pass through Northstar California or another company.

• Must provide proof of the alternate pass product at the time of request.

How to Apply for a Credit

Application must:

• Be put in writing from the pass holder (or Parent/Legal Guardian).
• Provide an explanation regarding the refund or credit request and supporting documentation (requests will not be processed without supporting documentation).
•  Be within 2 weeks of the qualifying event described above. The final deadline for all cancellation requests is October 31st, 2020.
  1. Email: NorthstarCalifornia@VailResorts.com or Fax : 530.562.3535
  2. Drop off a completed cancellation request at Guest Services.
  3. Mail your request to: Northstar California - CSA Building, 50 Trimont Lane, Truckee, CA 96161

Applicable Fees and Usage

Should your application for a credit or refund be accepted, a $50 cancellation fee will apply and applicable usage will be determined at the rates outlined below.

• Usage rates are the same for all Bike Park Pass Products. Credits and refunds are calculated by taking the cost of the pass before tax, less cost of days used (according to the Daily Fixed Rate Schedule listed below), plus the applicable tax and the cancellation fee.
• All pass usage, including Unlimited or Bonus early-season access, will be used in calculating the usage rate.
• Days used will be calculated at the rates below (rates are subject to 5% GST).

Additional Information

• Guest Services cannot authorize or process cancellation requests. Please contact Pass Administration for information or questions regarding our policy.