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Guest Letter | March 24th, 2016

An open letter to our guests: 
As the General Manager of Northstar California, I feel compelled to respond to a situation at our resort described by a guest regarding an incident earlier this season between her and another guest. It is important for everyone to know our first and foremost priority is the safety of our guests and employees, and we have zero tolerance for acts of violence. We conducted a timely, thorough investigation into this matter, and given recent interest we believe that it is important to report the results. As with any conflict between two parties, it can be challenging to sort through various positions, but we endeavor to do our best, and to resolve matters fairly based on the results of the investigation.  Finally, we always strongly encourage law enforcement involvement and cooperation.

On February 25th, at approximately 1:50 p.m., Northstar Ski Patrol was immediately alerted to an altercation at the Vista Lift Maze. Ski Patrol, Security and Mountain Safety promptly responded to the incident and completed an investigation. One eyewitness to the incident stated Mrs. Danelle Muresan-Foster was the party who was physically aggressive toward another guest. The eyewitness stated that Mrs. Muresan-Foster collided into the male guest in the lift maze from behind; she fell to the ground; and, he tried to help her up. The same eyewitness also stated that Mrs. Muresan-Foster initiated the physical altercation by slapping the other guest. Mrs. Muresan-Foster admitted to the security officer who responded to the scene, a former Sheriff’s officer, that she slapped the other guest. No witness beyond Mrs. Muresan-Foster reported any physical violence toward her. The investigation also found that the other guest engaged in inappropriate behavior with abusive language. Our security officer repeatedly offered at the time of the incident to contact the local authorities for Mrs. Muresan-Foster, however she repeatedly refused.  After concluding our investigation, Northstar restricted the skiing/riding privileges of both guests.  

We have zero tolerance for acts of violence or abuse by anyone at our resorts, and will suspend lift privileges and mountain access for anyone who engages in this behavior, as we’ve done in this case. We are saddened that this incident took place and so negatively impacted the experience of our guests and staff. We strive every day to provide a fun, safe and enjoyable environment to all of our guests and we actively encourage our guests to act responsibly and respectfully towards one another during their time at Northstar.


Beth Howard
Northstar Vice President and General Manager


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