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Frequently Asked Questions | Northstar Kid's Ski & Snowboard School Frequently Asked Questions | Northstar Kid's Ski & Snowboard School

Frequently Asked Questions

Northstar Kid's Ski & Snowboard School

 

Registration + Reservations

View all

  • Does my child need a reservation?
  • What information will I need to make a reservation for my child?
  • Will I have to wait in line if I make reservations?
  • When should I arrive?
  • How do you decide what level my child is skiing/riding at?
  • Is your three year old ready for ski school?
  • My child is three years old. Should they be enrolled in a full day session?
  • Can I go with my child to get fitted for equipment?
  • What if a group lesson is not the best fit for my child?

Drop-off + Pick-up Times

View All

  • What time do I need to drop off my child for ski/ride school?
  • If I drop off my child early, will he/she have more time to ski or snowboard?
  • Where and When do I pick up my child from ski/ride school?
  • Can I store my children's shoes and ski equipment at the Kid's Ski & Board School over night?

General Information

View all

  • My child will be three years old in a few weeks, can he/she come to ski school?
  • If my child gets tired, can he/she go inside and play?
  • Can I remove my child from the program to ski with them?
  • Will an instructor always ride with my child on the chairlift?
  • My child stayed on the magic carpet all day. Will she be riding the chair lift tomorrow?
  • Can I watch my child's lesson?
  • How do I learn about my child's progress?
  • Do I need to provide lunch for my child?
  • What do I do if my child has special dietary needs?

Clothing + Gear

View all

  • What does my child need to ski or ride?
  • Can we keep our rental equipment?

 


Registration + Reservations

Does my child need a reservation?

Reservations are strongly recommended for all children's ski and snowboard lessons, especially during holidays and weekends. You can save time by booking in advance. You can book online, over the phone or in person. A lesson reservation does not guarantee a space in ski school for your child. To ensure your space, you must arrive to the Kid's Ski & Snowboard School at least 30 minutes before your child's scheduled class start time. New this season, multi-day children's group lessons are discounted (when booked consecutively).

 

What information will I need to make a reservation for my child?

Child's name, birth date, height, weight, which discipline will they be participating in, allergies to medication or foods, any medications or special conditions, and two emergency contact numbers that you will be available during the time that your child will be in the lesson. It is imperative that we have a way to contact you in case of an emergency or if your child is unwilling to participate in the lesson. Sorry, we are unable to call out to international numbers.

 

Will I have to wait in line if I make reservations?

Making a reservation ensures that your child has a spot in a group lesson provided you arrive on time. Since you have already given us your child's information, you will just need to sign the release form and advise of any emergency contact information changes. There may be a line to check in, but as long as you arrive before the registration closes for your child's program, we will be able to get your child in a class.

 

When should I arrive?

For Regular Group lessons (ages 3 - 6) your child can be dropped off as early as 8 AM and no later than 9:30 AM.

For Regular Group lessons (ages 7 - 12) your child can be dropped off as early as 8 AM and no later than 9:00 AM.

For Ultimate 4 your child needs to be dropped off no later than 8:30 AM.

Arrive at registration and drop off early. The Kid's Ski & Board School opens at 8:00 am and kids should be dropped off based on the program they are enrolled in. This will allow children time to pick up their equipment, adjust to the surroundings, and meet other children and instructors without feeling rushed (parents will also have more time on the slopes!). It can take up to 30 minutes to register if it is your first time here. To save time, you can make reservations online or over the phone before you arrive. Every child participating in a lesson is required to have a release of liability signed for every season.

 

How do you decide what level my child is skiing/snowboarding at?

It is imperative to your child's development to be honest about your child's ability. Instructors will make individual evaluations during the lesson but it can be difficult if a parent has marked the child's skills too high. Class adjustments may be made during the lesson if possible. A child's skill level can often change with the snow conditions.

Although you will be asked to make a preliminary assessment, final placement is determined with consideration towards the safety of your child and other class members.

Children are broken into three different groups and separated by discipline. The three different groups are Lucky Stars, ages 3, Super Stars, ages 4-6 and All Stars, ages 7-12.

 

Is your three year old ready for ski school?

Our Ski Program can be a great experience for children. However, it can also be a physically and emotionally demanding day for some 3 and young 4 year olds.

Please read through the below characteristics to help you decide if a day at Kid's Ski & Board School is the right option for your child. Children who exhibit most of these behaviors may be ready to learn to ski. Please remember that all children MUST be able to use the bathroom independently to attend ski/snowboard school. We reserve the right to evaluate the readiness of participants.

  • My child attends daycare or preschool several days a week.
  • My child is comfortable going a full day of lessons without a nap.
  • My child responds to verbal directions and requests.
  • My child is comfortable interacting with other children and adults.
  • My child can focus on a single activity for an extended period of time.
  • My child easily adapts to new surroundings and situations.
  • My child is excited and wants to learn to ski today.

If you have concerns or feel unsure whether the program is suitable for your child, feel free to come and have a chat with us.

 

My child is three years old. Should they be enrolled in a full day session?

A full day can be a lot of skiing for a 3 or young 4 year old. We recommend starting with a half-day session if you are not sure how your child will do. You can always upgrade to full day session when you arrive at pick up at 12:30 pm.

 

Can I go with my child to get fitted for equipment?

For the safety of all the children, we do not permit parents past the Reservation desk until check-out time. You will be able to view your children as they make their way out to the start of the lessons.

Please note that these programs are on-snow and physically demanding. Northstar Kid's Ski & Board School is not a day care. Participants will be on the snow in active outdoor activities.

 

What if a group lesson is not the best fit for my child?

  • Private lessons are offered in all ability levels for both skiing and snowboarding.
  • Private Lessons may have up to six people of your choosing and do not include rental equipment or a lift ticket. Please note: for safety reasons, the pace of the lesson will be geared towards the least experienced person(s). Due to the differences in developmental learning we do not recommend combining groups with young children (under 6) with adults or big kids.
  • To book a Private Lesson call 800.GO NORTH (1.800.466.6784) at least one day in advance between 8:00am and 5:00pm or click the following link, http://www.northstarcalifornia.com/info/ski/lessons-rentals/private_lessons.asp. Popular instructors and lesson times book up fast, especially during high season. We recommend calling as soon as your plans are made.

 


Clothing + Gear

What does my child need to ski or ride?

Please label all belongings with first and last name and make sure children are equipped with the following when they enroll in Kid's Ski & Board School:

Sunscreen: Please have a high SPF (15+) Sunscreen applied prior to arrival.

Clothing: Appropriate layered clothing to be outdoors for several hours; there is no need for a hat because our rental package includes a helmet. (Helmets are required for all Kid's Ski & Board School Participants). Avoid wool and cotton fabrics, as they retain moisture from snow and perspiration. Start with a moisture-wicking inner layer and add an insulating middle piece, such as a fleece vest or pullover. Finish off with a wind and water resistant shell layer. Socks should be at least mid-calf high. (Please refrain from putting two pairs of socks on your child. This leads to an improper boot fit and discomfort due to chaffing.)

Waterproof gloves or mittens.

Eyewear: goggles on a windy or snowy day and goggles or sunglasses on a sunny day. All students enrolled in lessons are required to have appropriate eye protection. The reflection of the sun off of the snow can be very damaging.

Helmets are mandatory for all children enrolled in Kid's Ski & Board School. They will be included in the rental package or you can rent just a helmet if your child has his/her own equipment. While helmets may reduce or mitigate the severity of some head injuries, their use does not guarantee safety and will not prevent certain injuries. The Kid's Ski & Snowboard School reminds you that every winter sport participant shares responsibility for his or her safety and for that of others using the ski area facilities. Remember to always show courtesy to others and be aware that there are elements of risk in skiing and snowboarding that common sense and personal awareness can help reduce. Know your ability level and stay within it. Become familiar with, teach, and observe "Your Responsibility Code" and share with other skiers and riders the responsibility for a great experience.

» Mountain Safety

 

Can we keep our rental equipment?

Our rental package includes a helmet, boots, and skis or snowboard. You are welcome to keep the equipment until the end of the day. If you wish to keep the equipment for following days, please check in with the Kid's Ski & Snowboard School office located in the village.

 


Drop-off + Pick-up Times

What time do I need to drop off my child for ski/ride school?

Kid's Ski & Board School doors open at 8:00am. You can drop off your child as early as 8am, however the lessons do not go out until a group is formed. Drop off also depends on the program your child is participating in. If children are dropped off late, they may not be able to participate in the lesson. If we are able to accommodate we will do our best to catch them up with their appropriate group but this could take until lunch time.

» Kids' Group Ski & Snowboard Lessons

 

If I drop off my child early, will he/she have more time to ski or snowboard?

Your child will start skiing or snowboarding as soon as we have a group formed. We group children based on their age, program type and ability level. During Holiday/Peak times it often takes longer for groups to form and lessons to start. Late arrivals are not guaranteed to get into the lesson. It is imperative that children arrive on time for the lesson.

 

Where and When do I pick up my child from ski and snowboard school?

Ages 4-12 years are picked up on the roof of the Village Kid's Ski & Snowboard School building in an area referred to as the Galaxy. Pick up for children 4-6 years old (Super Stars) is 3:20pm and for 7-12 years old (All Stars) is 3:40pm. The 3 year olds (Lucky Stars) are picked up inside Kid's Ski & Snowboard School at 12:30pm for half day and 3:20 for full day lesson. For all children please remember your claim check which was given to you with the lesson tickets. You will have the opportunity to meet the instructor and learn about how your child did in the lesson during pick up.

 

Can I store my children's shoes and ski or snowboard equipment at the Kid's Ski & Board School over night?

We are unable to accommodate the storage of the children's shoes, boots, or other items at the Kid's Ski & Board School. When the equipment is rented from the Kid's Ski & Board School, we will store the skis and snowboard in our rental site located by the Chocolate Bar. We are unable to store personal skis or snowboards, but we do offer overnight ski and snowboard storage by the Big Springs Gondola.

 


General Information

My child will be three years old in a few weeks, can he/she come to ski school?

No. Unfortunately, children under 3 years of age cannot participate in our group programs. Our ski school program is for ages 3 through 12. Children must be at least 3 years old and potty trained. If this does not fit your needs, a private lesson can be arranged.

» Private Lessons

We have a licensed daycare facility for ages 2-6, called Minor's Camp. It is strongly encouraged to make reservations with them as they fill up. Their number is 530-562-2278. Click the following link for more information.

» Minors' Camp FAQs

 

If my child gets tired, can he/she go inside and play?

Ski School is all about learning to ski and snowboard. If your child will not participate in our skiing or snowboarding programs, we will call you to come pick up your child.

 

Can I remove my child from the program to ski with them?

We encourage parents to get ski time in with their children to practice what they have learned in ski school. Arrangements for an early pickup can be made with the instructor the morning of the lesson.

 

My child stayed on the magic carpet all day. Will she be riding the chair lift tomorrow?

It depends. We will put children on the beginner chair lifts once they are capable of stopping on their own every time.

 

Can I watch my child's lesson?

Parents who wish to watch children in class should watch from a distance to help keep the child's attention on the instructor. Please check with a Ski and Board School Supervisor for appropriate viewing location.

 

How do I learn about my child's progress?

Each child will receive a 'report card' at the end of the day so that parents will know what skills were worked on in the class. Instructors will also make suggestions for the next step of instruction. If you do check out your child early, the instructor may not be able to do a report card on the hill. We encourage your family to create a free Epic Mix account. Doing this will allow you to view/track lesson progress through Epic Mix Academy.

» EpicMix Academy

Be supportive and encouraging with your child no matter how he/she does in class.

Remember, children all learn at different rates and snow conditions play a big part.

 

Do I need to provide lunch for my child?

Lunch is provided as part of the all-day lesson. There are also snacks provided during breaks. If your child has dietary restrictions, please inform the staff when making the reservation. We may not be able to accommodate some dietary restrictions. You may send your child with his/her own lunch and snacks in a bag labeled with first and last name and phone number.

 

What do I do if my child has special dietary needs?

If your child has special dietary needs, please inform us during drop-off. We will always have a vegetarian and gluten-free option for food, but please let us know! You may bring a lunch if you prefer. Please put the lunch in a lunch box or bag with the child's name and a phone number clearly displayed.



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